At Felix Shelves, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, please review our refund and return policy below.
Return Eligibility
You may request a return or refund within 7 days from the date of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.
How to Initiate a Return
To initiate a return, please contact us within 7 days of delivery at [email protected] with your order details and reason for return. Our team will provide you with instructions on how to proceed.
Return Process
Once we receive the returned item and verify its condition, we will process your refund within 5 to 7 business days. Please note that the refund will be issued to the original payment method.
Cash on Delivery Orders
Since we accept only Cash on Delivery (COD), refunds will be issued via bank transfer or store credit as agreed with you.
Non-Returnable Items
Items that have been used, damaged, or altered are not eligible for return or refund.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
Contact Us
For any questions or assistance with refunds or returns, please reach out to us at [email protected].